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Update: Fix Galaxy S3 Sudden Death here.
There has been a common issue with many Galaxy S3 devices around the world that has started to bother a lot of people. The problem is this: Galaxy S3 is suddenly dying and doesn’t turn on again until you take it to be repaired.
All around the world people are bringing their devices in service because they will not turn on again. This problem has been named a “sudden death” for Galaxy S3. It’s like the phone is “committing suicide” out of nowhere. The issue with this problem is the fact that it doesn’t have a common pattern. The Galaxy S3 dies after charging, during charging over night, after turning the screen off it will not turn on again. As far as I can see it is a pretty scary problem.
The most common situation with the Galaxy S3 dying is when charging the phone over night. When you try to turn on the screen, it will not respond. You will not be able to turn on the phone with the power button. Pulling the battery off and on again also doesn’t help. It seems that the only resolution for this problem is to take your phone to be repaired in a specialized store.
The good this is that Samsung is responding well to this issue, meaning that they repair all the phones that are brought to them with this problem, or more likely they will give you a new one.
There is no official statement regarding this issue, but seeing how more and more Galaxy S3 owners are complaining about this, we can conclude that there are some real hardware issues with the Galaxy S3.
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Today i have the same “sudden death” issue on my half year old Samsung S3. GT-I9300 Marble White
Same after 5 months
I welcome myself to the club
MY phone suddenly died and wouldnt turn on either. I held the lock and menu button at the same time and it turned back on again!!
My s3 worked yesterday then by lunch screen wouldn’t come on however the led and buttons at the bottom still light up think it may be sudden death
This just happened to me today
new member – after 4 months or so .
Thank you, Tiffany – your response was the key. I powered my week-old S3 off last night and couldn’t get it to turn on this morning.
Holding the Power/Lock button and pressing the Home button turned it back on. Home is the button bottom center below the screen – it’s labeled “Menu” on the diagram, but it’s really “Home”. Thanks again!
I have had the same problem. 8 year old galaxy s3. has not been dropped or water damaged
My S3 was working earlier this day and then there was nothing responding anymore. I thought maybe empty battery, but no, nothing is happening anymore so sudden. No sound no LED, no display, no NOTHING anymore!
Grrr.
I have the similar problem of Sudden death.
I have faced the same problem today with my 4 month old S3
I have the similar problem of Sudden death on my S3 16 GB model. Curiosley it have been crasht bevor the installation from the new update has began.
Now back to the Manufacturer.
my galaxy note 1 wc i just bought 1 month has a issue of dying suddenly its been happening for a lot of times now. i just take off the battery for about 30 secs or so then it starts again. is there a solution to this?
mines also crashed, no indication what so ever, just 1 month old phone, crap
My Galaxy SIII just died last night and will not reboot. I took it back to http://www.vodafone.com.au/ store and they told me that because my screen is scratched the phone is out of warranty.
So now they have a pissed off client
I am facing the same problem now with my 4 days old Samsung Galaxy S3 marble white. I’m not sure whether it has a user friendly troubleshooting methods. I am really worried
Same thing here.. worked a day before, put it to recharge over night and in the morning it was dead
(((
unbelievable!
I sent my phone to the shop, I hope it is possible to repair it, I don’t want a new one! I want my stuff back!!
half year old phone with no problems at all and here.. suddenly it died, its a shame, shame on you Samsung.
Same Issue. This sucks so bad.. And these are all very common replies within the month of January. Is it best to go back to your carrier or talk with Samsung?
I leaved my Galaxy S3 for charging at 3 am and when I woke up at 7 am in the morning couldn’t switch on my phone. I gave it the Vodafone shop where I bought it 7 months ago. They sent it to Melbourne for repairing, and I was waiting for 2 weeks. 2 weeks later they phoned me and as a result told me that the problem is water damage. They proved this verdict with help of small indicator and refused to repair it by warranty.
But I’m pretty shure that there were no water in my phone. I was too careful with it all the times.
I asked some repair shops how much it will cost me to repair it. $200-400. It’s ridiculous.
Why I should pay for things I never had done (water/liquid damage)?
I think it is software problem or smth with power supply. I tried to switch on the phone using another battery, but it doesn’t help.
One or two weeks before breakdown I downloaded new software, after that my phone started be hot and quickly began to run down the battery.
can u tell me the name of this software? because i downloaded unauthorized application exactly 2 weeks earlier before my phone died !!!
my s3 just died. not even 6 months. this sucks. samsung..never again i’ll trust.
This happened to me today
Luckily a friend found your site – atleast now I know it’s not me!
My S3 dawned dead today!!! =(
Looks like my Telstra Galaxy S3 suffered the dreaded death late this morning. Telstra on-line support advised me take it back to T-Shop. Only 6 months old. The worry is my wife has an S3 purchased a coupleof months later.
Woke up after charge and dead – this is crazy! 5 months for me.
6 Month Here im from Chile, after charge it doesnt turn on again =((((
Downloaded an app from Play store to try to reset the lcd density. It started acting up. Tried to reset back and reboot and was dead for good. Only had for two weeks. Mailed back to Samsung last night. The manufactured date was Christmas eve. Even though this phone was made later they still have not fixed any problems they are experiencing with it.
same here, its just died. I have ANTI (network vulnerability testing software) couple of weeks ago. My Anti virus shows it as a threat. But i havnt remove it. Could it be coz of it? ANy way all i know is im in the same boat with all of u .
Any home remedy?
All,
Happened to me as well.
@NIGEL LECKØ The thing to know is that Samsung are responsible for the fix of the phone, NOT vodafone. This is by australian consumer law. Also, the scratch will not void your warranty, that is bollocks.
Get in touch with samsung and they will have to deal with it.
Eric
This morning my phone that I had for 2 months. Good thing that Samsung galaxy phone is cover with the manufacture warranty for a year.
This morning my phone that I had for 2 months had died. Good thing that Samsung galaxy phone is cover with the manufacture warranty for a year.
Have had this phone since Aug 2012. It dies suddenly and I read a bit about this sudden death issue… Contact Samsung for support and it is poor, no service centre within 3 miles and 2-3 days to arrange courier for collection and up to 8 days for assessment and repair (if possible)…. im comparison to my other phone (iPhone) is as simple as walk in and walk out with a new phone….
Hi, today at school i was using my phone everything was fine. The last time i went on it was when i checked the time during lunch, then at home time my phone wouldn’t come on, it was off and i did not turn it off so i was confused. i thought its battery maybe died so i got home and put it on charge…still blank i was getting scared at this point. i left it on charge for 3 hrs hopping it would work…it didn’t so i need to get it fixed or a new one:( i got the phone in 2012 nov time. i don’t know what to do
.. .where can i get it fixed in glasgow area?
speak to samsung they have a 2yr warranty on galaxy3
More 1 in Brazil….
Mine has died several times over. Im based in Uk. It started acting funny once the Jellybean 4.1.2 software was installed. Worked perfectly before that update. It just cuts out you cant operate the screen the screen goes black and u cannot use the power button to restart it. At the moment the only way I can restart it is by taking the battery out.
My S3 is 5 months old, and sadley it died yesterday, I pulled it out of my pocked, purple LED was flashing THEN suddenly it commited suicide I think :/ that’s depressing because I was an iphone fan for 5 years now, and I switched to galaxy recently, so I guess I should go bak to using the iphone !!!
My Verizon GS3 died this morning. Was working fine first thing in the morning, the next time I went to wake it up it never came back on. Was at a full charge in the morning, did a battery pull with no luck. Replacement from Verizon is on its way. The staff at the Verizon store denied this or never heard of it when I mentioned this article and another one I found.
this has just happened to my phone. gutted. lost all my snaps as ive just been to dubai and took amazing photos. it died before i got home to take the images from it. it was just there on the table, not plugged in, with over 50% battery. just went off and ive tried everything to bring it back to life.
absolutely gutted
my galaxy note 1 was working fine.i put it to charging and after about an hour when i pick my phone for the fb i found that it is not responding at all.it was completely dead and the bad news is,my phone warrenty is also expired….NOW I am scared what to do….any ideas
Mine died, flashed previous official rom and now it is alive for 2-3h per round. Is this Sudden Death or its begging? +1 from Slovenia
Can anyone say how to fix it…… Plzzzzz
i just bought my gs3 today. put it to charge for 4 hours and never woke up again. sad.
It ran out of battery and when i put it to charge it didn’t turn on, and hasn’t ever since!!! is it the battery? help!!!!
Mine too *sigh*. Galaxy sIII, 6 months old. Woke up and pulled it off charger. It worked fine for a minute then died in my arms.
my galaxy S3 went off in the morning and all lost
I’ve had my G3 for less than a week. It’s dead.
Does “the only resolution for this problem is to take your phone to be repaired in a specialized store” mean losing data and spending Money?
My G3 which I purchased in December started acting up after updating software to icecream. Got message “charging paused, voltage too high”. Now this morning the screen is black. I tried the help listed above, hold menu ( home button) while touching power buttoni- I get a message saying low battery, can’t download.
My question is , I purchased this phone for $299 via Boost Mobile, did not purchase their insurance because it has a $100 deductible. Their website says phones are only covered for 30 days. Say what? Does Samsung –have a manufactuer warranty?